Expertise
SaaS und Managed Services
SaaS und Managed Services SaaS und Managed Services
We provide legal clarity for cloud and service models – from Software-as-a-Service (SaaS) to Platform- and Infrastructure-as-a-Service (PaaS, IaaS), up to complex managed service structures.
Our focus lies on legally compliant contract design, clear allocation of responsibilities, and the mitigation of liability risks.
- Drafting and negotiation of XaaS contracts (SaaS, PaaS, IaaS)
- Integration and adaptation of Service Level Agreements (SLAs)
- Structuring of outsourcing and managed service arrangements
- Support in tender procedures, particularly under EVB-IT
- Review of service specifications and security requirements
- Development of contract models for multi-vendor and cloud environments
- Ensuring interoperability and provider portability
- Drafting tailored data processing agreements
- Integrating the requirements of the EU Data Act, in particular regarding data access and portability
- Enforcement of performance and availability claims
- Defence against unjustified demands
- Legal coordination in cases of service interruptions or SLA breaches
Ansprechpartner
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